What Insurance Company Has the Most Complaints? (2024)

The auto insurance company with the most complaints is United Automobile Insurance, which receives roughly 40 times more complaints than the average insurer its size, according to the latest NAIC complaint index. The insurance companies with the next most complaints are Ocean Harbor Insurance and California Casualty.

The National Association of Insurance Commissioners (NAIC) generates a score for all major insurance companies. The market average is a score of 1, and any score above 1 means the company receives more complaints than the average insurer its size.

Auto Insurance Companies with the Most Complaints

Company

NAIC Score

United Automobile Insurance

40.45

Ocean Harbor Insurance

19.54

California Casualty

13.16

Metromile

2.02

National General

5.57

SafeAuto

9.12

Kemper

2.47

CONNECT

6.3

The General

5.86

Loya Insurance

4.98

Source: NAIC Complaint Index

Popular Insurance Companies with the Most Complaints

Conversely, the car insurance companies with the fewest complaints are Chubb, Cincinnati Insurance, and The Hartford.

To learn more, check out WalletHub’s guide to the best car insurance companies.

This answer was first published on 02/08/23. For the most current information about a financial product, you should always check and confirm accuracy with the offering financial institution. Editorial and user-generated content is not provided, reviewed or endorsed by any company.

What Insurance Company Has the Most Complaints? (2024)

FAQs

What Insurance Company Has the Most Complaints? ›

What insurance company has the most complaints? The auto insurance company with the most complaints is United Automobile Insurance, which receives roughly 40 times more complaints than the average insurer its size, according to the latest NAIC complaint index.

Which insurance company has the most complaints? ›

What insurance company has the most complaints? The auto insurance company with the most complaints is United Automobile Insurance, which receives roughly 40 times more complaints than the average insurer its size, according to the latest NAIC complaint index.

Which insurance company has the highest customer satisfaction? ›

Most trustworthy: USAA
RankCompanyCustomer Satisfaction Rating (out of 10)
1stUSAA9.08
2ndAmerican Family8.7
3rdNationwide8.55
4thState Farm8.53
1 more row
3 days ago

What insurance company denies the most claims? ›

Claim denial rates by insurance company
CompanyClaim denials
UnitedHealthcare32%
Anthem23%
Aetna20%
CareSource20%
1 more row
Apr 24, 2024

Who is the most trusted insurance company? ›

Here's our list of the best auto insurance companies for each category, plus their average rates and what makes them the best.
  • Best company overall: Travelers.
  • Best for your budget: NJM.
  • Best for accident forgiveness: Geico.
  • Best for having few customer complaints: American Family.
  • Best for financial strength: Auto-Owners.

What is the number one insurance company in the US? ›

State Farm is the nation's largest car insurance company, accounting for 16.8% of all auto policies sold.

What is the biggest insurance company to fail? ›

Executive Life Insurance Company (1991) - One of the largest life insurance companies in the US, it went bankrupt due to investment losses in junk bonds.

What is the best reliable home insurance? ›

The best homeowners insurance companies of 2024
  • Amica: Best homeowners insurance for customer satisfaction.
  • Andover Companies: Best homeowners insurance for coverage.
  • Chubb: Best homeowners insurance for high-value homes.
  • Country Financial: Best homeowners insurance for using an agent.
  • NJM: Best small regional home insurer.

Which top 10 insurance companies got the most complaints for unsatisfactory settlement offers? ›

They were:
  • Allstate – Delays.
  • Farmers – Unsatisfactory settlement/offer.
  • Chubb – Misrepresentation.
  • GEICO – Delays.
  • Liberty Mutual – Adjuster Handling.
  • Nationwide – Denial of claim.
  • Progressive – Unsatisfactory settlement/offer.
  • State Farm – Unsatisfactory settlement/offer.
Aug 4, 2020

What are the top 5 insurance rating agencies? ›

Five independent agencies—A.M. Best, Fitch, Kroll Bond Rating Agency (KBRA), Moody's and Standard & Poor's—rate the financial strength of insurance companies. Each has its own rating scale, its own rating standards, its own population of rated companies, and its own distribution of companies across its scale.

What is the strongest insurance brand in the world? ›

LIC emerges as the strongest global insurance brand with a steady brand value of USD 9.8 billion. Chinese brands dominate the rankings, with Ping An leading.

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